TROUBLE ADDING ITEMS TO THE SHOPPING CART
Our Shopping Cart requires that your web browser accepts cookies. A cookie is a small piece of data which is sent from a web server to a web browser and stored locally on your computer. Our Shopping Cart uses cookies to maintain the contents of your Shopping Cart before you Checkout.
If you experience problems with adding items to our Shopping Cart, try the following:
- Make sure your web browser is set to accept cookies. For help with this check here (AOL users check here).
- In rare cases, it is possible for you to still have problems adding items to the Shopping Cart even if your web browser is set to accept cookies. To correct this problem please delete your cookie file. For help with deleting your cookie file check here. We apologize for this inconvenience. We are working on narrowing down the cause of this infrequent issue.
Back to Top
PAYMENT OPTIONS
We accept Visa, MasterCard, Amercian Express and Discover. You can also pay by money order or check by calling 800-431-2712.
Back to Top
SALES TAX
We charge sale tax in New York, Massachusetts, Connecticut, Vermont and Maine. Additionally, the states of New York and Vermont both require us to charge sales tax on shipping charges.
Back to Top
MAKE AN ORDER BY PHONE
To order by phone, call 800-431-2712.
Back to Top
CREDIT CARD IS DECLINED
If our shopping cart is not accepting your credit card, please make sure that the billing address you are entering is the same as the billing adress for your credit card. We do not accept credit cards with billing addresses in other countries.
Back to Top
HOW TO CANCEL OR CHANGE AN ORDER
To change or cancel your order, please call us at 800-431-2712 and reference your order number. If your order has already entered the shipping process, it cannot be changed or cancelled. If this is the case, you can either refuse delivery or return the order to us. We will refund you the cost of the item(s), but cannot refund the shipping charges.
Back to Top
PRICING POLICY
All prices are listed in U.S. dollars. Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your cart and the time you purchase it.
With respect to items sold on HardwareStore.com, Aubuchon Hardware cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Prices on HardwareStore.com may differ from prices in Aubuchon Hardware stores.
Back to Top
APO/FPO DELIVERY
We do ship to APO/FPO addresses. You must select "Standard Shipping " during the Checkout process.
Back to Top
INTERNATIONAL ORDERS
We do not ship to any countries other than the United States (including Hawaii, Alaska, Puerto Rico and APO/FPO addresses).
Back to Top
SHIPPING OPTIONS
We offer Standard (UPS or USPS), Priority (UPS 2nd Day) and Express (UPS Overnight) shipping options. Each option offers a different delivery date. However, all options require time to process the order before shipping. Please refer to the product page of the item you are interested in, and click the "Estimate Delivery Date" link to get the specific shipping options and delivery times available for that item. For larger orders, we might be able to have the item(s) shipped via common carrier.
Back to Top
SHIPPING COSTS
We calculate shipping charges by the weight and size of the item. To determine your shipping costs for an item(s), simply add the item to the Shopping Cart. The shipping charges will be displayed in the Shopping Cart before any credit card information is required. Don't worry about adding items to the Shopping Cart. You can remove them at any time.
Back to Top
ITEMS DAMAGED IN SHIPPING
If you receive a damaged item in your order please DO NOT return the item(s). Please call us at 800-431-2712 and a representative will assist you in replacing your damaged items. In the event that Aubuchon Hardware requires the damaged merchandise returned, we will assume the responsibility for the return shipping charges.
Back to Top
RETURN POLICY
We're so confident that you'll be happy with your purchase that we offer a 100% money-back guarantee.
If for any reason, you are not completely satisfied with your online Aubuchon Hardware purchase, you may return it within 30 days of receipt and receive a 100% refund (less original shipping). Please mail your return to:
Aubuchon Hardware
HardwareStore.com Returns
95 Aubuchon Drive
Westminster, MA 01473
Return shipping charges are the responsibility of the customer and are not refundable. If an item arrives damaged or defective, please contact us at 800-431-2712 and a customer service representative will arrange return service via UPS, if applicable. Please do not return damaged or defective items as Aubuchon Hardware will not reimburse these shipping charges. If your order is older than 30 days, please call us at 800-431-2712 and we will authorize a return if applicable. A restocking may apply. Store return policy is 30 days.
If you are not happy with your item for a reason other than a shipping error, damage or defect, please call us to exchange it. We will have to charge you for the new item but we will waive the ground shipping charges. Once we receive your return, we'll credit you the cost of the original item. Please call us at 800-431-2712 to arrange your exchange.
Back to Top
SECURITY POLICY
Making a purchase online with Aubuchon Hardware is 100% safe -- we guarantee it. When we request personal information from you (such as name, address, phone number and credit card number), it is done on our secure servers. We use an industry standard technology known as Secured Socket Layer (SSL) to protect confidential information. SSL is an advanced encryption technology that makes personal information unreadable as it travels over the Internet.
We are so confident in our security that we guarantee you'll pay nothing if unauthorized charges are made to your credit card because of shopping at hardwarestore.com. Federal law limits your liability for unauthorized charges to your account. The Fair Credit Billing Act states that your credit card company (creditor) cannot hold you liable for more than $50 in the unlikely event a fraudulent charge occurs on your account. If you encounter a fraudulent credit card charge on hardwarestore.com, don't worry, we'll pay up to $50 of liability. No credit card risk-guaranteed!
In the unlikely event of a fraudulent use of your credit card on hardwarestore.com, you must notify your credit card company in accordance with their rules and procedures. If your creditor holds you responsible for any of the $50, let us know. Aubuchon Hardware will cover the full liability for you up to $50. Aubuchon Hardware only covers this liability if the unauthorized use of your card resulted through no fault of your own from purchases made at hardwarestore.com while using our secure servers.
Back to Top
|
