Making a purchase online with Aubuchon Hardware is 100% safe -- we guarantee it. When we request personal information from you (such as name, address, phone number and credit card number), it is done on our secure servers. We use an industry standard technology known as Secured Socket Layer (SSL) to protect confidential information. SSL is an advanced encryption technology that makes personal information unreadable as it travels over the Internet.
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We are so confident in our security that we guarantee you'll pay nothing if unauthorized charges are made to your credit card because of shopping at hardwarestore.com. Federal law limits your liability for unauthorized charges to your account. The Fair Credit Billing Act states that your credit card company (creditor) cannot hold you liable for more than $50 in the unlikely event a fraudulent charge occurs on your account. If you encounter a fraudulent credit card charge on hardwarestore.com, don't worry, we'll pay up to $50 of liability. No credit card risk-guaranteed!
In the unlikely event of a fraudulent use of your credit card on hardwarestore.com, you must notify your credit card company in accordance with their rules and procedures. If your creditor holds you responsible for any of the $50, let us know. Aubuchon Hardware will cover the full liability for you up to $50. Aubuchon Hardware only covers this liability if the unauthorized use of your card resulted through no fault of your own from purchases made at hardwarestore.com while using our secure servers.
If you prefer, you may also place your order over the phone by calling us toll-free at 800-431-2712!
If you have additional questions about our security, please e-mail help@aubuchon.com or call toll-free 800-431-2712.
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Aubuchon Hardware is committed to protecting your privacy online. This policy explains how we collect, use, and safeguard your personal information. If you have any questions, please call toll-free 800-431-2712 or e-mail us at help@aubuchon.com.
What Information Do We Collect & How is it Used?
Ordering Information - When placing an order we ask for your name, mailing address, e-mail address, and credit card information. This information is used to process and fulfill your order, send you a receipt, and inform you of your order status.
Contests and Give Away's - When entering a contest or give away, we may ask for your name, e-mail address, mailing address, and/or broad demographic information (age,gender,etc.). This information is used to administer the contest and/or notify winners. Demographic information is used to improve and focus the services and features offered to our customers.
Mailing List - When signing up for the Aubuchon Hardware mailing list, we ask for your e-mail address and zip code. This information is used to send you relevant offers that you have requested to receive via e-mail. You may unsubscribe at any time.
Site Usage Statistics - We collect general site usage statistics to administer the site, determine shopping trends, and improve the overall shopping experience at HardwareStore.com. This data is not linked to personally identifiable information.
How We Protect Your Information
We maintain both electronic and procedural safeguards to ensure the maximum security of your personal information. All orders placed on our site are protected by the highest level of encryption and cannot be viewed or altered as information travels to our secure server. Once we receive your information, we store it on a secure server that is not accessible from the Internet.
Who Has Access To Your Information
Credit card transactions are processed by a trusted third-party financial institution. They receive only enough credit card and billing information to determine the validity of the card and process the transaction.
Aubuchon Hardware does not sell, trade, share or rent any personal information with any other third party.
Additionally, we restrict access to stored personal information to only those employees who have a specific business need for utilizing it.
Use of E-mail
We occasionally e-mail our customers with information about upcoming promotions, sales, new products, recipes, and exclusive special offers.
If, for any reason, you do not wish to receive this information, simply follow the instructions in each e-mail or contact us at help@aubuchon.com.
Please also remember that e-mail is not encrypted and is not considered a secure method of transmitting sensitive information such as your credit card number.
Use of Cookies
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our site uses cookies to keep track of items, speed navigation, and determine which areas of the site are popular or unpopular. We may also use cookies to tailor site content to your interests based on your previous shopping preferences at HardwareStore.com. The information stored in this cookie does not directly contain any personally identifiable information.
Be default, your browser is initially configured to accept cookies. Although not recommended, you can set your browser to refuse cookies. You will still be able to place some orders on our site, even with cookies disabled.
Privacy of Children
Aubuchon Hardware does not knowingly collect any personal information from children under the age of 13. We sincerely hope that all parents monitor their children's use of the Internet and make them aware of the concerns regarding the use of personal information online.
Aubuchon Hardware is constantly improving the services provided to our customers. If new features affect this policy, we will post the changes on this page immediately. We urge you to review this page regularly so that you are always aware of our current privacy policy.
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