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    Frequently Asked Questions (FAQ)

    Free Order pickup is available at all Aubuchon Hardware locations. We offer two types of pickup orders:

    Free Order Pickup - Today: Order from your local store on Hardwarestore.com for items that are currently in stock in your store.

    Free Order Pickup - Ship to Store: Order from Hardwarestore.com any items not stocked in your store are available for purchase online and will be shipped to your local store for FREE pickup.
    You will receive a series of email messages.
    • First, you'll get an Order Confirmation acknowledging receipt of your order.
    • Then, you'll receive a Pickup Notification when your order is ready to be picked up at your Aubuchon Hardware store.
    • You will also receive a text message with the Pickup Notification if you choose to opt into this during the checkout process.
    What if I don’t receive an order notification?

    Contact the Aubuchon Hardware store where your order was placed. Find your store at https://www.hardwarestore.com/stores
    In-stock orders: Most items will be ready for Pickup in-store within one hour of the time your place your order on hardwarestore.com.

    Ship to Store Items/orders: Exact ship dates will be available in the cart upon placing an order (typical timing is between 2-7 days)
    When your order is ready for pickup, you will receive a Pickup Notification email. You will also receive a text message with the Pickup Notification if you choose to opt into this during the checkout process.
    Once you arrive at the store, you can pick up your order at the Pickup area usually located at the front of the store. An employee will assist you and have you sign a pickup slip. Just “grab, sign and go”… no need to checkout at the register!
    Your order will remain available for 14 days from the time you receive a Pickup Notification. If you require more time please contact your local store.
    If for some reason there is an issue with a specific store's inventory, one of our store team members may need to reach you directly to provide additional information in regards to your order.
    For easy order pickup, all you will need is a government-issued photo ID. Your Pickup order number isn’t required, but could also be helpful, especially if you have assigned a pre-authorized pickup person to pick up your order. You can also show the confirmation that you received on your phone.
    If you want to cancel a Pickup order, please contact your local store, which is located on your confirmation or find your store https://www.hardwarestore.com/stores
    To return any item(s), simply bring your order number found on your receipt or confirmation with you to any Aubuchon Hardware store location. To return any item(s), simply bring your order receipt with you to any Aubuchon Hardware store location. If you don’t have a receipt, we can give you a store credit.
    Paint stewardship laws require retailers to add a fee to architectural paint products and make sure they are not selling unregistered brands of architectural paint. More information on Paint stewardship laws.

    Switching stores will empty the cart. Are you sure you want to do this?