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Refund Policy

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    Our products are guaranteed to give 100% satisfaction in every way. Simply take your purchase within 30 days back to any Aubuchon Hardware and get your money back or exchange for something else. Be sure to bring a copy of your receipt or shipping confirmation email, credit card you used for the item and vaild I.D. Items returned after 30 days may be refunded using store credit/cash card. Most new, unopened merchandise purchased from Aubuchon Hardware can be returned within 30 days of purchase, unless noted in our Return Policy Exceptions.

    Return Policy Exceptions

    • Returns for purchases made with a Store Credit/Rewards or gift card will be refunded as a store credit/cash card or reward. Please bring a valid driver's license or government-issued photo identification for registration.
    • Returns made without a valid sales receipt may be refunded as a store credit/cash card at the lowest advertised price.
    • Cash and cash equivalent purchases exceeding $250.00 may be refunded by check sent from Aubuchon's corporate office.
    • Special order returns or cancellations may be subject to a 15% restocking fee and must be returned to the same store where the purchase was made.
    • Merchandise that is Non-Returnable/Non-Refundable

      1. Generators, sump pumps and shop vacuums cannot be returned. However defective merchandise can be exchanged for a new one.
      2. Sump Pumps
      3. Gift Cards and Store Credit/Cash Card
      4. Custom cut shades
      5. Custom color interior and exterior paints cannot be returned however we will make it right by correcting your paint
      6. Rental Equipment

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