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If the merchandise is opened or used and missing parts or damaged, the manufacturer should be contacted first, as the manufacturer’s warranty would likely cover the issue at no cost to you.
Please see the Policy Exceptions section below.
All returns require the original receipt and a valid picture ID. Items returned after 30 days may be refunded using a cash card (store credit) upon the store manager’s authorization.
Return Policy Exceptions
- Returns for purchases made with a cash card (store credit), reward or gift card will be refunded as a cash card (store credit) or reward.
- Returns made without a valid sales receipt may be refunded as a cash card (store credit) at the lowest advertised price, and only if the store manager has authorized the return.
- Cash and cash card purchases exceeding $250.00, when accompanied by the original sales receipt, may be refunded by check sent from the W.E. Aubuchon corporate office. This requires 7 - 10 business days.
- Special order returns or cancellations must be returned to the same store where the purchase was made.
Merchandise that is Non-Returnable/Non-Refundable:
- Generators, sump pumps, shop vacuums, air conditioners, dehumidifiers and outdoor power equipment cannot be returned - if defective it may be repaired or exchanged for a new one
- Gift Cards and Cash Cards (store credit)
- Custom cut window shades
- Custom color interior/exterior paints and exterior stain - will be addressed by correcting to the appropriate color if possible
- Rental Equipment
Switching stores will empty the cart. Are you sure you want to do this?